Normal wear and tear, including normal wear and tear
of weatherstrip; and natural weathering of surfaces
or variations in the color or texture of wood or finish;
surface cracks that are less than 1/32" in width and/
or 2" in length; for knotty alder and juniper: surface
checks that are less than 1/8" in width and/or 5" in
length, and knot placement, quantity, or size.
Problems due to misuse or abuse; failure to follow the
care and maintenance instructions; or as a result of any
cause beyond our reasonable control (e.g. fire, flood,
earthquake, other acts of nature, and acts of third
parties outside of our control).
Problems related to: improper field finishing of all
surfaces (front and back) and edges (top, bottom, and
sides) of the door slab and frame; variation
or unsatisfactory results in sheen or texture resulting
from the field application of paint or any other
Failure to provide an adequate overhang for exterior
doors; damage caused by extreme temperature buildup
where storm doors are present.
Warp for any 3'6" wide by 8' 0" high by 1 3/4", or
smaller door slab, which does not exceed 1/4" in the
plane of the door slab itself; door slabs wider and/or
higher are not guaranteed for warp.
Bow or misalignment in the frame or jamb in which the
door slab is hung (if such is purchased from WoodDoors.com unmachined and not prehung).
Slight expansion or contraction due to varying
environmental conditions; slab movement (shrinkage
or swelling) of 1/4" or less due to temperature and
humidity, consult our Care & Maintenance documents
on how to work with this natural movement.
Wood decay for wood components other than
of AuraLast pine; and wood decay for any wood
components (including pine) that come in direct contact
with soil. Note: superficial mold/mildew does not
indicate wood decay.
Problems related to water and/or air infiltration due
to improper assembly; installation errors or flaws in
building design and construction; installation must be
in strict conformance with the installation instructions
provided by the manufacturer of the door entry system.
Structural integrity issues or other problems caused by
improper field fitting of the hardware, improper sizing
of the door slab, or other assembly problems.
Slight imperfections or wavy distortions in the glass that
don't impair structural integrity. Note: wavy distortions
in the glass (e.g. related to laminate interlayer or heat
strengthening of glass) are not considered a defect.
Slight color variations in glass are not considered a
Screen damage due to normal wear and tear, misuse,
abuse, or insect or animal activity.
Condensation or damage as a result of condensation
(Note: unless due to insulating glass failure, most
condensation problems are related to excessive
humidity levels in a structure; contact a heating/air
conditioning specialist for help).
Damage or poor product performance resulting from
installation into a condition that exceeds product
design standards and/or certified performance
specifications and/or does not comply with applicable
Hardware, accessories or inserts that are not provided
Discoloration or rusting of decorative metal accent
options, such as grilles, clavos, straps, etc.; discoloration
of wood sills provided by us.
Cost for labor, removal or disposal of defective
product(s), installation or finishing of the replacement
door or component.
Incidental or consequential damage. Some states/
provinces do not allow the exclusion or limitation of
incidental or consequential damages, so this may not
apply to you.
Important Legal Information
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