Buy With Confidence!
No. 1 goal is Five Star Customer Satisfaction. In the event that
a problem arises with your purchase, please read our return policy
1a: If you bought a product that was not as described or advertised when you received it, Wooddoors.com will issue a FULL REFUND including return shipping and the original shipping charges. This must be brought to our attention within 7 days from receipt of the product via email.
1b: If a product is received broken, damaged in shipping, Wooddoors.com will replace the item at no expense to you (if one is available). A claim through the shipping company will be made and your assistance may be required. In the event that one is not available, a similar product may be substituted with your approval, otherwise, a full refund will be made. This must be brought to our attention with an email within 48 hours after delivery. Damage must be confirmed by sending us an email with proof of damage with a picture within 48 hours of receipt.
2: If you receive a product that you would like to return for a refund different from example 1a & 1b, the product must be returned at your expense. Purchases must be returned in the original condition and packaging. The original and return shipping charges will not be refunded. A restocking fee may apply. The schedule starts as follows once you receive the item:
0-14 Days: No Restocking Fee
15-30 Days: 20% Restocking Fee
31+ Days: No Returns Accepted
All returns require a pre-authorized RMA from Wooddoors.com and must include all items (and associated parts) in the box that the item was shipped in.
Restocking fee's may apply depending on your return schedule. Restocking fees are between 0-25%. If you plan on returning an item, please see above for return schedule and fees associated located at reference number 2 above.
To request an RMA (Return Merchandise Authorization):
Please call our customer support at 800-801-4186 M-F 9am-5p EST or send an E-Mail to firstname.lastname@example.org request an RMA. Please include your E-Mail Address, Order Number and a detailed explanation of reason for your return request.